NAVIGATING CULTURAL CHANGE.
ABOUT COMPASS GROUP PLC
With half-a-million employees and a presence in over 50 countries, Compass Group is the major player in foodservice, cleaning, and property management. From schools and universities, to air bases, entertainment venues and retail outlets, this FTSE 100 company services the world from its headquarters in the UK.
THE CHALLENGE
PUTTING TALENT DEVELOPMENT ON THE MAP
Ensuring leaders feel valued, their skills enhanced and used most effectively is vital for any company looking to retain and develop talent. Compass Group wanted these qualities to mix with a new style of leadership. One that grew a culture of openness, free-flowing feedback, innovation and with a focus toward forward-thinking and its real-life application to drive progress.
With a diverse portfolio of clients, there was a need to break silos and bolster efficiencies. The programme also needed to excite, and ignite an immediate cultural shift that moves Compass Group toward the bigger cultural movement it sees for its future — one where talent rises from within.
THE APPROACH
With busy schedules and a wide breadth of desired deliverables, we created bite-sized development opportunities based on the insights gathered. Individual development plans were based on an honest and constructive feedback process. This gave everyone a panoramic view of their behaviours and the impact they have, and how they can be tweaked to align with larger cultural objectives and business-growth targets.
Resilience, Courageous Conversations and 20/20 Vision. Self-ownership became a key motif throughout. We helped leaders create a career vision through workshops that enabled them to deal with uncertainty and increase clarity. Within themselves, they found resilience and uncovered the skills and the confidence to enhance trust relationships and overcome barriers.
Synchronised with our world-leading Courageous Conversations programme, and employing PCI’s unique CLEAR process, the group could move on to workshops in collaboration, and finally a 20/20 Vision workshop. This was where the vision for leaders individually, and as an organization were honed.
THE RESULTS
In a nutshell, the results were described as “Game-changing”. Regarding the return on investment, personal outcomes, team success, and the board and group impact, sentiments were demonstrably positive in their breadth of improvement— acknowledging benefit to every stakeholder, shareholder, client and consumer.