SHIFTING BEHAVIOUR, DELIVERING EXCELLENCE
ABOUT FedEx
A globally-recognised name in express distribution, some 3.6 million shipments are handled each day by FedEx. Their European office is in Brussels, Belgium, and in Europe alone they have over 21,000 team members. With the 2016 acquisition of key competitor TNT, a larger and more complex strategic picture has emerged.
THE CHALLENGE
MOVING FedEx TO THE NEXT LEVEL
Change is inevitable. Dealing with it, however, is not always the process that follows quickly. The skills and abilities that have made leaders and managers successful so far in their careers aren’t necessarily the same as the ones they’ll need to thrive at the next level, in the future.
With collaboration as the watchword, the company wanted to shift leaders’ mindset and behaviours, developing strategic thinking and clarity, rather than more complexity and confusion. Our approach needed to create momentum as the programme progressed, and empower and support leaders in the transition.
THE APPROACH
Changes in behaviour take time and commitment to embed, so the programme weaved four workshops with four one-to-one coaching sessions alternately. To bring the learnings fully into FedEx’s back yard, two business-critical projects were used to benchmark insights and demonstrate how a refreshed approach delivered real business benefit.
Pre-programme 360 feedback and creating individual development plans gave insights into their strengths and weaknesses, and directions to focus learning when it came to 1-2-1 coaching sessions.
Modules focused on stakeholder engagement and relationships, cultural change, courageous conversations, leadership, and story-telling. We also explored leader as coach, and strategy & decision making with the emphasis of leaders taking ownership of their development.
THE RESULTS
The combination of modules tailored to FedEx’s needs meant we delivered a comprehensive programme that inspired the sometimes uncomfortable changes necessary for cultural progression and real business growth in times of transition…